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Services
Capital has implemented our
“LOVE” method of technical assistance.
To our customers, the “LOVE” method is a comfort level we
establish to understand the user’s critical needs and key dates for their
operations. To us the “LOVE” method is a level of accuracy that
ensures a high quality support relationship is maintained.
“L”
is for LOG IT.
“O” is for ORGANIZE.
“V” is for VERIFY for accuracy.
“E” is for EXECUTE.
This simple four-letter word is our promise to deliver what
you need to know, when you need to know it.
Services Provided by Technical Support
Toll Free Phone Assistance
Full User
Documentation
Full Training Documentation
Secure Download Center
Online Knowledge Base
Online Submit and Issue Resolution
Remote Access Assistance
Free
Online "How to" Videos
Weekly Email Support Tip
Services Details
Project Management
Data
Conversion
Crystal® Report Development
Onsite Training
Online Training
Outsourced
Bill Printing
Project Management
Capital
Software refuses to take a chance with your success.
A formal Project
Management process exists to ensure that you
successfully pass through the getting started
process and are up
and running in the appropriate
amount of time. The minute you become a client, a project manager is
assigned to you. This individual's
sole purpose is
to provide clarity to your project and ensure you are
operational in the agreed upon timeline. The
project manager monitors
a detailed project guide that
used for every project. This detailed project
guide guarantees that all project elements are
accounted for and key
individuals are always
informed. The guide and Capital Project
Manager
establishes all key dates with you,
ensures they are adhered to and reports
to you with
progress reports of the tasks at hand. Depending
upon the
size of your project, the project manager may
be onsite at your location
overseeing facets of the
project such as data conversion and training to
ensure
the highest level of quality and clarity are available to
you.
Data Conversion
When looking for expertise in Data Conversion, Capital Software should be considered your leading
provider of intelligent data conversion solutions. Our vast experience in data conversion spans three
decades and millions of transactions. We have experience in banking, health services (state and
local), government, utility public and private, real
estate and more. We have worked with countless
setups including mainframes, minis, PIC®,
Unix®, Windows®, Oracle®,
Sybase®, MS SQL®,
MySQL®, AS400®,
DOS®, and many
other proprietary configurations.
If conversion is a consideration
on your project, you will want us on your team.
Crystal® Report Development
Every Capital application is equipped with over 60
standard reports and exports to Excel to analyze the financial impact
on your organizations. Capital has designed and integrated
reports using Crystal Reports to offer its customers the most robust
and dynamic reports and formula driven forms.
CLICK HERE FOR REPORT SAMPLES.
Onsite and Online Training
The key phrase attached to Capital Software
training is "Empower the user." Our style of
concept-based training (learning from the inside out)
has had a tremendous impact on the overall
successful client experience. Whether training is
performed onsite, online or both, the
content that every user learns is consistent.
Following complete "How to" training guides (every
trainee receives a training guide), each user learns
why the software behaves the way it does. This
empowerment creates a better-informed user and
someone who will enjoy interaction with the
software. Capital has found that these users are
also more active in the improvement process of the
software because they take ownership of the
programs and want to see them grow. This is the
positive impact of Capital's concept-based training.
Outsourced
Bill Printing
How much
time do you waste printing, tearing, folding and
stuffing your bills? As the price of postage
continues to climb, it is time for you to take
advantage of Capital's Bill Print services.
Capital's Bill print service gives you all of the
convenience of printing yourself with none of the
overhead. You will
save...
Remove the pain of
printing. Capital's printing service includes everything even return
envelopes
that enables our clients to affordably remove the
printing and mailing burden. In combination with
Capital's Bill Generation service, client's can
improve office efficiency and reduce costs
considerably.
Contact Capital to learn how to get
started.
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