Touchpoint Citizen Service Request
Online Service Orders
Touchpoint™
is an online service management solution designed to
process:
Citizen Requests
Create service (work)
orders
Office Management of
service orders
Code enforcement
Insure audit trails
Provide real-time
reports from anywhere in the world.
This secure Internet based design enables every size
organization to affordably get started with Touchpoint™
in minutes. Touchpoint™
can be used by an unlimited number of full time
office staff, part time at home staff and mobile
field workers. All of this accessibility insures your team
will be informed of everything important to the
organization.
Mobile
Smartphones are a “smart” choice
Your existing wireless phone provider offers
you affordable Smartphones such as the Blackberry®, Windows Mobile®
and more. These phones access email and the Internet while
outside the office. Touchpoint™ is an Online system designed to work with each
Smartphone’s web browser so your team will instantly be
notified, read and solve issues while in the field. This
design is affordable, easy to use and already available
with your current wireless provider.
Touchpoint™
Features and Benefits
Online design means you can get started in minutes.
Accessible from any computer with an Internet
connection
Accessible and designed to work with wireless phone
access
Customer web portal enables customers to submit and
receive solutions to issues they need solved.
Ability to setup an unlimited number of types of
service to be tracked.
Ability to email issue to responsible party as
notification.
Report on the frequency of issues, analyze geographic
areas for problems and quantify the numbers and types
of issues occurring.
Can Integrate with Accounting systems for invoicing and
inventory integration
Online Calendar for appointments and MS Outlook
Integration.
