Welcome to the "Love"  Method


Capital has implemented our “LOVE” method of technical assistance.  To our customers, the “LOVE” method is a comfort level we establish to understand the user’s critical needs and key dates for their operations.  To us the “LOVE” method is a level of accuracy that ensures a high quality support relationship is maintained. 

“L” is for LOG IT.

“O” is for ORGANIZE.

“V” is for VERIFY for accuracy.

“E” is for EXECUTE. 

This simple four-letter word is our promise to deliver what you need to know, when you need to know it.

Services Provided by Technical Support

 

     Toll Free Phone Assistance

     Full User Documentation

     Full Training Documentation

     Secure Download Center

     Online Knowledge Base

     Online Submit and Issue Resolution

     Remote Access Assistance

     Free Online "How to" Videos

     Weekly Email Support Tip

 

 

  Project Management

 Data Conversion

  Crystal® Report Development

  Onsite Training

  Online Training

  Outsourced Bill Printing

   
Project Management
Capital Software refuses to take a chance with your success. A formal Project Management process exists to ensure that you successfully pass through the getting started process and are up and running in the appropriate amount of time. The minute you become a client, a project manager is assigned to you. This individual's sole purpose is to provide clarity to your project and ensure you are operational in the agreed upon timeline. The project manager monitors a detailed project guide that used for every project. This detailed project guide guarantees that all project elements are accounted for and key individuals are always informed. The guide and Capital Project Manager
establishes all key dates with you, ensures they are adhered to and reports to you with progress reports of the tasks at hand. Depending upon the size of your project, the project manager may be onsite at your location overseeing facets of the project such as data conversion and training to
ensure the highest level of quality and clarity are available to you.
Data Conversion

When looking for expertise in Data Conversion, Capital Software should be considered your leading provider of intelligent data conversion solutions. Our vast experience in data conversion spans three decades and millions of transactions.  We have experience in banking, health services (state and local), government, utility public and private, real estate and more.  We have worked with countless setups including mainframes, minis, PIC®, Unix®, Windows®, Oracle®, Sybase®, MS SQL®, MySQL®, AS400®, DOS®, and many other proprietary configurations.  If conversion is a consideration on your project, you will want us on your team.

Crystal® Report Development
Every Capital application is equipped with over 60 standard reports and exports to Excel to analyze the financial impact on your organizations.  Capital has designed and integrated reports using Crystal Reports to offer its customers the most robust and dynamic reports and formula driven forms.  CLICK HERE FOR REPORT SAMPLES.
Onsite and Online Training
The key phrase attached to Capital Software training is "Empower the user."  Our style of concept-based training (learning from the inside out) has had a tremendous impact on the overall successful client experience.  Whether training is performed onsite, online or both, the content that every user learns is consistent.  Following complete "How to" training guides (every trainee receives a training guide), each user learns why the software behaves the way it does.  This empowerment creates a better-informed user and someone who will enjoy interaction with the software.  Capital has found that these users are also more active in the improvement process of the software because they take ownership of the programs and want to see them grow.  This is the
positive impact of Capital's concept-based training.
Outsourced Bill Printing

How much time do you waste printing, tearing, folding and stuffing your bills?  As the price of postage continues to climb, it is time for you to take advantage of Capital's Bill Print services.

Capital's Bill print service gives you all of the convenience of printing yourself with none of the

overhead. You will save...

  • Money by eliminating preprinted forms

  • Money on postage fees.

  • Time by mailing bills within 48 hours

  • Time by sending E-bills

  • Employee time

Remove the pain of printing.  Capital's printing service includes everything even return envelopes that enables our clients to affordably remove the printing and mailing burden.  In combination with Capital's Bill Generation service, client's can improve office efficiency and reduce costs considerably.

 

Contact Capital to learn how to get started.